Privacy Policy

This Privacy Policy relates to the use of this website and activities associated with your time on the site

Who we are

IT Support Partners Limited

Our registered address is: St John’s Innovation Centre, Cambridge, CB4 0WS. Tel +44 1223 850 800

Our website address is:

What personal data we collect on this site and why we collect it


Cookies are text files placed on your computer or device to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

Our company uses functionality cookies so that we recognise you on our website and remember your previously selected preferences. These could include language preferences and location. A mix of first and third party cookies are used.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Analytics and 3rd Party Cookies

This website uses Google Analytics in order to collect site traffic and usage information and this data is anonymous. This is done for the purposes of improving your website user experience.

Managing Cookies

Users can disable cookies at any time by using the relevant options in their web browser. This may have a negative impact on the browsing experience of some websites. Refer to your browsers help system to find out how to disable cookies.


By default we do not allow people to comment on content on this site. However, in the event we do allow comments, when visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact Forms

No contact forms are available on this site. Contact with ITSP is solely by phone call or direct mail.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

ITSP cannot be held accountable for externally linked content due to it having no control of the data.

Website Security

This website has a secure certificate (SSL) using 2048bit encryption which means that data entered to and displayed from the website and your device is secured.

Sensitive personal data such as passwords are stored in encrypted (hashing algorithms with salt keys) database fields.

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. 

What do we do with information you provide us?

Data Protection and ISO27001

Whilst not ISO 27001 accredited we make our best endeavors to adhere to the standards and controls as written in ISO 27001 and ISO 27002

Data Protection Breach Procedures

We have an inventory of all PII locations. In the event of a breach there are procedures in place to quarantine the effected system and assess root causes for the data loss.

What third parties do we share data with?

In the event we sign you up for a service, we may have to share contact details with the provider. All this will be agreed with yourself before shared. Otherwise, no third parties receive this information


The website and IT Support Partner’s data handling activities have have been reviewed for GDPR compliance. We take these regulations very seriously. We are continuously looking at ways to improve all aspects of our service and should you believe that anything represented on this website contravenes GDPR, please contact us about it immediately.

How to contact the appropriate authority

Should you wish to report a complaint of if you feel that IT Support Partners has not addressed your concern in a satisfactory manner, you may contact the Information Comissioner’s Office at